Extensions for everyone
Each person gets an extension that rings on a desk phone, a softphone on their computer, or an app on their mobile.
ProductsHosted PBX
Your office phone system, in the cloud.
Extensions, call routing and your numbers, run by Cloudvoice and managed by you in the browser. No PBX box in the server room, and an AI agent can answer whenever nobody else does.
- Managed at pbx.cloudvoice.network
- South African and international numbers
Acme Trading · call routingExample
- Reception · 012 345 6700Menu: press 1 for Sales, 2 for Accounts
- Sales · ext 201Rings 3 phones together
- Accounts · ext 202Rings Accounts, then Reception
- After hoursAI agent answers and takes a message
Everything a business phone system does.
Set it up the way your business works, and change it yourself when things change.
Ring groups
Ring a team together or one after another, so sales calls reach whoever in sales is free.
Menus
"Press 1 for Sales, 2 for Accounts": send callers to the right team without a receptionist on the line.
Office hours
Calls follow your hours: to the team during the day, and to a message, a mobile or an AI agent after hours and on public holidays.
Voicemail
Missed calls leave a message, so nothing slips through when everyone is busy.
Managed online
Add a person, move an extension or change where calls go at pbx.cloudvoice.network, without waiting for a technician.
An AI receptionist on any number
Put an AI agent in front of your main number, or only after hours. It answers common questions in your words, puts callers through to the right extension, and takes a message when nobody is available.
- Says it is an AI assistant, and hands over to a person when asked
- Answers from what you tell it: hours, branches, orders, services
- Transfers to any extension or ring group on your PBX
AgentGood evening, you've reached Acme Trading. We're closed now, but I'm the AI assistant and I can help.
CallerPlease ask someone in Accounts to call me back.
AgentOf course. I've taken your name and number, and Accounts will call you in the morning.
Message sent to Accounts · 0:41
Good to know.
Can I keep my phones?
Most SIP desk phones work with Hosted PBX. Tell us which models you have and we'll check them; softphones and mobile apps need no hardware at all.
Can I use my own PBX instead?
Yes. If you'd rather keep running your own system, connect it to Cloudvoice with a SIP trunk.
Who manages it?
You do, at pbx.cloudvoice.network, for everyday changes. We set it up with you and are there when you need help.
What does it cost?
It depends on the number of users, numbers and call volumes. Tell us about your office and we'll send a quote.
A phone system that works the way you do.
Tell us how many people take calls and how you'd like calls handled.